Returns & Exchanges

At iLumkb, we strive for total customer satisfaction and offer a 14-day return window for items in their original, unopened packaging. Please ensure your products are in brand-new condition to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Securely

  Place the items in their original manufacturer packaging and secure them in a sturdy shipping box to prevent damage during transit.

• 3.
  Ship Items

  Affix the provided shipping label or address the package to our warehouse, ensuring you use a trackable shipping service for security.

• 4.
  Quality Inspection

  Once received, our team will inspect the items within 3-5 business days and issue your refund to the original payment method.